Danish, Dutch, Swedish, Italian or Brazilian Portuguese Customer Support Representatives

  Brazil

• Rio de Janeiro: 
Rio de Janeiro
• Sao Paulo: 
Sao Paulo
• Salvador: 
Salvador

  Denmark

  Ireland

• Other Cities in Ireland: 
Cork
• Dublin: 
Dublin

  Italy

• Florence: 
Florence
• Rome: 
Roma (Rome)
• Venice: 
Venice
• Milan: 
Milan
• Sicily: 
Catania
• Torino: 
Torino (Turin)

  Netherlands

  Portugal

  Sweden

Length of Position: Full Time
Dates: March 2010

Description: We are excited to announce the continued growth of Big Fish Games and expansion recruitment for the Cork-based facility. Recruitment is now underway for strong talent, focused on customer service. We are looking for people who are interested in contributing to a fun, quality focused, high performance team.

Role/Opportunity
* Provide positive and customer-centered support in response to email, telephone or technical inquiries
* Listening attentively to customers needs, reaching agreement about their issue and driving it to a resolution
* Troubleshoot simple technical issues through a solutions orientated approach
* Educate customers about Big Fish Games' support options, online tools, and self-help or tutorial training resources
* Communicate positively with team members, customers, and other partners ensuring that your approach always represents the Big Fish Games brand

Qualifications: Skills/Experience

This is an excellent opportunity for some one who thrives in a role that values the importance of customer experience whilst contributing to a fun and high performing team. The role requires the following experience:

* Bachelor's Degree required
* Must be fluent in both English and Danish or Dutch or Swedish or Italian or Brazilian Portugese
* 1+ years experience in Retail, Technical Support, Help Desk Support or Customer Service
* Proficient typing skills: 40+ wmp with accuracy
* Working knowledge of Microsoft computer applications, email and internet
* Ability to excel in an energetic, fast paced, customer focused environment
* Flexibility to work outside core working hours and overtime as required
* Excitement and passion for Big Fish Games products and the ability to share this passion with the customer

Berkley Commercial is a specialist consultancy recruiting professionals for organizations throughout Ireland, Europe and Asia.

Experience Required: yes

1 year

This Program is open to European Participants.

Typically Participants Work Independently

Application Process Involves:

• In-Person Interview Required
• Other
• Phone Interview
• Resume

Berkley Recruitment Group's Mission Statement: For both candidates and clients, our mission is to deliver quality personalised recruitment consultancy as opposed to a CV forwarding service

Year Founded: 1993