Credit Manager/Front Office - Geneva

  Switzerland

Length of Position: Permanent

Description: Credit Management/Front Office Manager
Job location: Geneva (Switzerland) but job involves a lot of travelling to clients and prospects location (continental Europe but mainly France)
Swiss Contract: £3,000 - £4,500 Euros per month (negotiable depending on experience) plus car, plus expenses, and relocation to Geneva to be agreed.

Job Description:

Would suit someone who has worked as a Credit Manager for various organizations, (Shared Service Centre or Contact Centre) or as a Credit Manager for a Business Consultancy. Will need circa 5-10 yrs experience in order to have an in depth knowledge of both Credit Control processes, implantation, recruitment, operations. Native/Fluent French speaker and English speaker, German skills would also be a plus.

The company provides a dynamic, performance driven work environment where results, quality customer service and teamwork are recognized and rewarded. We attract employees with culturally diverse backgrounds who have domain expertise and that are moved by challenge. This environment encourages excellence and a dedication to the highest business ethics, innovation and creativity. Based on our proven methodologies, you can help our clients improve their business and keep developing your knowledge and experience while at it.

The Front Office Executive works closely with both Sales and Operations staff (Front Office Manager, Credit Director and Team Leaders) on project analysis, set-up / implementation as well as continuous client management, therefore acting also as the Sr. contact person to our clients.

Projects are related to long-term outsourcing partnerships with large organizations for whom we provide tailor-made Accounts Receivables management services. This is an exciting opportunity for those candidates looking to put in practice their Credit Management know-how on several different organizations and industries while acting as a central key person of a Credit Management consulting and outsourcing specialist.

Credit Management Front Office Executive reports directly to Front Office Manager.

Key Responsibilities:

- Support Sales staff validating service proposals on the functional / operational side (feasibility of project, human resources required, Team Leader profile required, etc.).
- Support Human Resources and Credit Director in recruiting Team Leaders for new projects.
- Supporting Team Leaders during work shadowing business trips to client's during projects' set-up.
- Responsible to guide Team Leaders in drafting Operations Procedures Manuals repository with Contracts, detailing scope of services, description of processes, agreed reporting and maintaining a log with latest version and document status.
- Regularly liaise with internal Operations staff (Credit Director and Team Leaders) to assess service progress.
- Regularly visit existing clients (sometimes together with Team Leader) to debrief on service progress and / or participate to conference calls with clients together with Team Leaders.
- Envision technical operational strategies that help achieving the targeted goals agreed with clients over the contract term.

Functional competencies required:

- Native French speaker.
- Perfect command of English.
- Command of other European languages will be a plus
- Proven track record in Collections, Accounting and / or Credit & Risk Management supported by relevant qualifications.
- Demonstrated experience of working in an A/R environment in a Management, Supervisory or Consulting position.
- Exposure to ERP packages (SAP, JDE, Oracle, Baan, etc.).
- Familiar with Microsoft Office package and Project Management tools.

Professional competencies required:

- Experience in Accounts Receivable and Credit within several companies or have worked for a Credit Management service provider.
- Strong Project Management skills.
- Strong analytical skills.
- Know how to define and formalize client's needs.
- Sales / After-sales and Operations oriented focus.
- Ability to operate at a senior level in collaboration with diverse internal and external executives.
- Ability to operate and deliver independently without day to day supervision, to set priorities and work to own initiative.
- Excellent communication skills.
- Strong work ethic, maturity and leadership qualities.
- Comfortable working in a rapidly growing & fast changing environment.
- Ability to work to deadlines whilst maintaining quality of work and effective multi-tasking
- Customer Focused.
- Team player mentality

Qualifications:
- Native French speaker
- Perfect command of English.
- Command of other European languages will be a plus
- Proven track record in Collections, Accounting and / or Credit & Risk Management supported by relevant qualifications.
- Demonstrated experience of working in an A/R environment in a Management, Supervisory or Consulting position.
- Exposure to ERP packages (SAP, JDE, Oracle, Baan, etc.).
- Familiar with Microsoft Office package and Project Management tools.

Salary / Pay: 3 - 4,500 Euros per month

Experience Required: yes

5 plus years relevant experience

This Program is open to Worldwide Participants.

Participants Travel to Switzerland Independently

Typically Participants Work Independently or in Groups of 10 +

Application Process Involves:

• In-Person Interview when Feasible
• Letters of Reference
• Online Application plus Application Assessment
• Phone Interview
• Resume

Post-Program Services Include:

• Job and Internship Network

Year Founded: 1999