British English & Intercultural Training Specialists

  India

Bangalore

Length of Position: 6 month and 1 year contracts
Dates: Immediately

Description: Top Indian company, Infosys BPO Ltd. (a fully owned subsidiary of Infosys Technologies Ltd., revenue of over 2 billion dollars; listed on NASDAQ: INFY).

Here is an opportunity to be a part of our Language, Culture & Communication Training Team which helps to bridge the cultural and linguistic gap between India and the UK

- Operate as a member of a language, culture & communication team alongside other British nationals
- Monitor live customer calls and provide instant feedback and observations on the communication process of calls
- Provide inputs to agents on soft skills and UK voice and accent
- Provide inputs on cultural nuances
- Work with other support functions to support a programme of improving communications across the call centre
- Conduct training programmes on intercultural communication (support by existing team members will be given)
- Conduct training programmes on language and soft skills
- Recruitment profiling and assessment

We are looking for British English speakers who are passionate about effective and clear communication (written and spoken), dedicated to high quality customer service, and are able to communicate ideas effectively, to a culturally diverse, educated audience, in a lively and informative way.

Highlights:
* Based in India's 'Silicon Valley', Bangalore
* Excellent local salary
* Help with re-location
* Return air fares
* Company transport provided
* Fantastic working environment

Qualifications: You should be a Native British English speaker, a professional and enthusiastic team player, computer literate (Word, Excel, PPT, Outlook, etc), adaptable to a multi-cultural environment and flexible shift timings, imaginative and energetic.

You should also have a TEFL, training, customer service or linguistic background, a passion for excellent written & spoken communication and outstanding customer service, strong presentation skills, attention to detail, a mature and pro-active approach.

Salary / Pay: Excellent local salary

Experience Required: yes

Experience preferred but not essential

This Program is open to European Participants.

Participants Travel to India Independently Or in Groups

Typically Participants Work Independently Or in Groups

Application Process Involves:

• Phone Interview
• Resume

Post Services Include:

• Exit DebriefingAbroad

Infosys BPO's Mission Statement: To achieve our objectives in an environment of fairness, honesty, and courtesy towards our clients, employees, vendors and society at large.

Year Founded: 2002